Refund Policy

Thank you for shopping at Trustyle Fashion LLP. We value our customers and want to ensure you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and obligations when seeking a refund.

    1. Returns and Refunds

1.1 Eligibility for Refund

We accept returns and offer refunds under the following circumstances:

  • The item received is defective, damaged, or not as described on our website.
  • The item is unworn, unwashed, and in its original condition with all tags intact.
  • The return request is initiated within 7 days from the date of delivery.

1.2 Non-eligibility for Refund

We do not accept returns or offer refunds in the following situations:

  • Items returned without original packaging or tags.
  • Items that have been used, washed, altered, or damaged after delivery.
    1. Refund Process

2.1 Initiating a Refund

To request a refund, please contact our customer support team at [email protected] within 7 days of receiving your order.

Provide your order number, details of the issue, and supporting photographs if applicable.

2.2 Verification and Approval

Our team will review your request and inspect the returned item. If approved, we will initiate the refund process.

2.3 Refund Method

Refunds will be issued using the original payment method. Depending on the payment gateway and bank processing times, it may take 4 – 5 days for the refund to reflect in your account.

    1. Return Shipping

3.1 Return Shipping Costs

If the return is due to our error (defective/damaged item), we will bear the return shipping costs. For other cases, the customer is responsible for return shipping costs.

    1. Exchange Policy

4.1 Product Exchange

We offer exchanges for size or colors if the requested item is in stock. Contact our customer support team for exchange requests within 2 days of delivery.

    1. Cancellation Policy

5.1 Order Cancellation

Orders can be cancelled before they are shipped. Contact us immediately if you wish to cancel your order.

    1. Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected] or you can WhatsApp us on the number provided.